David Heath
Thursday, 15 December 2011 13:43
Business IT - Security
Commonwealth Bank is blaming a "network outage" for last night's 4 hour disruption to banking services.
Many observed that a company Christmas party was occurring in the midst of the outage, but the bank's spokesperson asserted that, "Technical teams are always at work and available to respond to any incidents that may arise."
In response to claims of lost (or gained) money, "Some payments due to be posted to customers' accounts may be delayed. The majority of these payments were processed overnight and the remaining payments will be processed as a matter of priority during the course of the day."
As iTWire anticipated in yesterday's report the bank has asserted, "We will refund fees for any customer who has incurred a fee as a result of yesterday's disruption." In addition, they note that "Any customers who have had issues with their cards are encouraged to contact us."
According to the Australian Financial Review the outage was "caused by the failure of two switches in its Telstra-managed data centre". Although why it took engineers 4 hours to locate and rectify the problem is a mystery.
In addition the bank has made no comment regarding the plight of vendors who used the bank's EFTPOS terminals to process payments; in particular the pizza shop owner who complained on the Commonwealth bank's Facebook page that he was throwing away hundreds of dollars worth of pizzas when customers were unable to pay by card.
"My pizza shop has already lost hundreds in lost sales of people telling me where to stick it, not to mention the cooked product I have to now throw out. I'll lose hundreds more tonight and read about the banks profits tomorrow, yet me and others like me have no reason to whinge?"
The Bank's representatives have been asked to respond to this specific case (and others like it).
請先 登入 以發表留言。